Everything Your
Office Needs Without
Hiring In House.
Optimizing Systems, Processes, And People With The Smarter Side Of AI
Contractor In Charge is an operational support partner for HVAC, plumbing, electrical, and all home service businesses, providing 24/7 call coverage, end-to-end lead conversion, business and software optimization, and full-service bookkeeping, accounting, and fractional CFO-level financial support — without adding internal staff.
24/7
Live Call Coverage
40%+
Average Revenue Increase
ServiceTitan
Certified Partner
24/7
Live Calls
40%+
Revenue Lift
Certified
ServiceTitan
The Hidden Cost of
Running Your Office Yourself
85%
of new customers are lost when calls go unanswered
Every missed call is revenue walking to your competitor
$104K
average cost of owner time on admin tasks
Time you could spend growing your business
82%
of businesses don't know their true job cost
Flying blind leads to unprofitable jobs
2X
employee cost with benefits & overhead
Hiring in-house doubles your real expense
One Partner for Your
Entire Back Office
Stop juggling multiple vendors. CIC handles everything so you can focus on what you do best.
24/7 Live Call Center
Never miss another call. Our trained agents answer, book appointments, and dispatch emergencies around the clock.
- 35-second answer time
- 98% booking rate
- After-hours coverage
Lead-to-Revenue Management
AI-powered lead tracking and follow-up that converts more inquiries into booked jobs.
- Automated follow-up
- Lead source tracking
- Conversion optimization
Bookkeeping & Fractional CFO
Complete financial clarity with job costing, profit margins, and strategic guidance.
- Financials by the 10th
- True job costing
- Cash flow management
Business Systems Optimization
Get the most out of ServiceTitan and other FSM software with expert setup and optimization.
- ServiceTitan certified
- Pricebook optimization
- Workflow automation
Why Contractors Trust CIC
Everything Your Office Needs,
Without The Overhead
From the moment a customer calls to the final invoice, we handle it all. Get enterprise-level support without adding to your payroll.
Call Center Services
96%
Answer Rate
Never miss another call. Our live agents answer 24/7, qualify leads, and book appointments directly into your ServiceTitan.
Lead Generation & Revenue
2.3x
Conversion Lift
Stop paying for leads that don't convert. Our team engages every lead within 60 seconds to maximize your booking rate.
Accounting & Financial
100%
Financial Clarity
Know your numbers. Controller-level bookkeeping and fractional CFO services give you real-time financial visibility.
Business Systems
3+
Hours Saved/Day
Get the most from ServiceTitan. We implement, optimize, and integrate your software stack for maximum efficiency.
How It Works
Get Started in 4 Simple Steps
From discovery to results in weeks, not months. Here's how we transform your operations.
Free Discovery Call
We analyze your current call handling, bookkeeping, and lead management processes. Identify immediate opportunities for improvement.
Evaluation & Assessment
Our team creates your custom call scripts, integrates with your existing software, and trains on your specific processes.
Review Recommendations
We present a clear roadmap tailored to your business with specific action items and expected outcomes.
Implement & Scale
Begin capturing every lead and obtaining precise financial data right away with weekly reports and monthly strategy sessions.
Real Results from
Real Contractors
75%
Revenue Growth
0
Missed Calls
4h
Saved Daily
"Contractor in Charge helped us go from $800K to $1.4M in 18 months"
Before CIC, I was answering calls during estimates, missing family dinners, and had no idea if jobs were profitable. Now I have a professional team handling everything while I focus on growth. Best business decision I ever made.
Before
Missing 15+ calls daily, no financial clarity
After
24/7 coverage, clear P&L by the 10th
Mike Rodriguez
Rodriguez Plumbing, Dallas TX
$14M+
Revenue Generated for Clients
100+
Contractors Served
500K+
Calls Handled Annually
96%
Average Answer Rate
Your Current State vs.
The CIC Advantage
Without CIC
The status quo is costing you
- Managing 4-6 different vendors with separate contracts
- Disconnected systems requiring manual data entry
- Reactive operations where problems surface too late
- Limited financial visibility with delayed reports
- Owner wearing too many hats instead of leading
With CIC
Your competitive advantage
- One strategic partner managing your entire operation
- Integrated workflow where data flows seamlessly
- Proactive management with daily monitoring
- Real-time financial insights for confident decisions
- Owner as CEO with time for strategy and scaling
One Partner, Not Five
Eliminate vendor chaos. One contract, one contact, one team accountable for your entire back office.
Operations + Financials Aligned
When your calls, dispatch, and bookkeeping work together, nothing falls through the cracks.
Scale Without Hiring
Add capacity instantly without recruiting, training, benefits, or management headaches.
Clear Ownership
We own the outcomes. Answer rates, booking rates, and month-end financials — all on us.
Trusted by Contractors
Nationwide
"I very rarely take time to write reviews but I had to for Contractor in Charge. We initially hired them to help us with overflow and after hour calls and that made a huge improvement for our company in itself. At the end of 2023, we found ourselves without a dispatcher or call taker so CIC took over full-time."
Gotelli Plumbing
Plumbing Company
"Lynn and her team have been great partner as an extension of our plumbing & hvac business. Like to give a huge shout out to Danielle for taking care of our after hours call center. Lastly one of their agents Rianna provided excellent customer service to one of our customers."
Michael Greene
Plumbing & HVAC
"I have had the privilege of working with Lynn's team for both dispatch and accounting. Honestly top notch. Her team does a great job of handling our calls and dispatching them and even moving calls around as needed. They also do our bookkeeping and the numbers are always spot on."
PlumbSmart Plumbing and Drain
Plumbing Company
"Lynn and her crew have been the fractional CFO on several high end transactions that we sold. These owners got the highest end of the valuation range because she had their financial house in order!"
Brian Cohen
M&A Advisor
"I've worked with Lynn and CIC for many years. They do a great job saving us money on call center and book keeping operations. Highly recommend."
Bill Brown
Business Owner
"I have used CIC for bookkeeping and for dispatch services. They always do a very good job. The accountant that I was assigned to always answered my questions and always gave me good advice. I would recommend them to anyone needing bookkeeping or accounting services for their business."
Don Hilderbrand
Local Business Owner
Ready to Stop Leaving
Money on the Table?
Book a free discovery call to see how many leads you're missing and how much revenue you could recover. No commitment required.