Call Center Services
Never Miss Another Call
Industry research shows that 25%+ of calls go unanswered in home services. Each missed call costs you $500-$2,000 in lost revenue. Our 24/7 live agents ensure you capture every opportunity.
96%
Answer Rate
35s
Avg Response Time
90%
Booking Rate
24/7
Coverage
The Missed Call Crisis
When you're on a job site, in a crawl space, or with your family, calls don't stop coming. Every unanswered call is a customer who moves on to your competitor.
- 25%+ of calls go unanswered in typical shops
- 80% of callers won't leave a voicemail
- Customers book with whoever answers first
Our Solution
Professional live agents who represent your brand, qualify leads, and book appointments directly in your system—24 hours a day, 365 days a year.
- 96% answer rate across all clients
- 35-second average response time
- Direct booking in ServiceTitan or your FSM
How It Works
We become an extension of your team, handling calls exactly how you would.
Never miss another call. Our live agents answer around the clock, including holidays and weekends.
Our operators understand plumbing, HVAC, and electrical terminology. They assess urgency accurately.
We represent your company. Callers won't know they're talking to an outsourced team.
Appointments booked directly in ServiceTitan, Housecall Pro, or your preferred platform.
What's Included
Comprehensive call handling that covers everything from new leads to customer retention.
- Live answering for all inbound calls
- Lead qualification and screening
- Appointment scheduling in your FSM
- After-hours emergency dispatch
- Outbound follow-up calls
- Estimate and review follow-up
- Membership renewal calls
- Customer satisfaction surveys
Built for Your Trade
Our operators are trained on the specific needs of each trade.
Emergency Handling: 24/7 dispatch for burst pipes, water heater failures, and sewer backups.
Job Assessment: Accurate urgency assessment and appropriate time slot booking.
Terminology: Our agents understand plumbing terms and can qualify jobs accurately.
Seasonal Volume: Handle peak season call volume without missing a beat.
Maintenance Scheduling: Automated reminders for service agreement customers.
System Diagnostics: Basic troubleshooting questions to prepare your techs.
Safety-First: Emergency electrical calls prioritized and dispatched immediately.
Commercial & Residential: Separate protocols for different customer types.
Project Scheduling: Coordination for larger commercial electrical work.
Simple, Transparent Pricing
Pay only for the time we spend representing your business.
After-hours and overflow coverage
Talk and handle time
- $100/week minimum fee
- $1,000 one-time onboarding
- Volume discounts available
- No long-term contracts
Stop Missing Calls Today
See how many leads you're currently missing and calculate your potential revenue recovery.
Schedule Discovery Call